Returns & Exchanges

Returns & Exchanges

WHAT IS TARKINE'S RETURNS POLICY?

Tarkine designs and manufactures all of its products using the best quality materials and practices possible. However, if one of our products is not working perfectly for you, then we will happily help to organise a return and full refund.

 

Shoes

We provide you 7 days to try on and test your Tarkine.com shoe purchases, confidently knowing you can return the shoes, for any reason, within this period. The 7-day period starts the day the shoes are delivered to the customer. This policy means customers are free to run, walk and test the shoes, with the full knowledge that if they are not happy, they can simply return the product.

 

For all other items

We provide you 30 days to try on your Tarkine.com purchases, confidently knowing you can return any item within 30 days, so long as the item is in the same condition as when you received it. 

And remember, there are no return fees.

 

How can I return my Tarkine.com order?

Simply ship your shoes (emailing us is not required unless you wish) to: 

Tarkine Returns

3/6 Sainsbury Rd

O'Connor, 6163, WA, Australia

Please on a plain piece of paper write your name, order number and reason for return. We will endeavor to process all returns within 48 hours. Note, if your details are not provided, there will be no way for us to ascertain who sent the shoes.

 

Can I exchange my Tarkine.com order?

 

Simply ship your shoes to: 

Tarkine Exchanges

3/6 Sainsbury Rd

O'Connor, 6163, WA, Australia


Please also email us at hello@tarkine.com with your order number and exchange wishes.  We will reply within 48 hours and will organise the exchange without delay (we do not need to wait for the products to arrive back to Tarkine HQ).

 

How do I return a defective or faulty product?


We stand behind all of our products; they are all checked extensively before being sent to customers. If you believe your product is defective or faulty then contact us at hello@tarkine.com and we will organise a return and refund.

 

How do I return a retail store purchase?


Purchases made at retail stores must be returned to the store. Make sure that you ask the store if you have questions about their policies.