Terms and Conditions

Terms and Conditions for Products Sold by Tarkine Pty Ltd via www.tarkine.com

These Terms and Conditions constitute a legally binding contract between the customer ("you") and Tarkine Pty Ltd (ABN 38 129 871 745) ("Tarkine Pty Ltd") and apply to the ordering, purchase, fulfilment, and delivery of goods ("Goods") from www.tarkine.com. By placing an order for Goods from Tarkine Pty Ltd, you agree to these Terms and Conditions.

Please read the following Terms and Conditions carefully before placing your order. The Terms and Conditions contain important information about the ordering, processing, fulfilment, and delivery of Goods.

1. DEFINITIONS
In these Terms and Conditions:

"Account" means a personal account created by you on the Website.
"Additional Delivery Charge" has the meaning given in Section 3.4.
"Delivery Charge" has the meaning given in Section 3.3.
"International Delivery Charges" has the meaning given in Section 3.5.
"Order" means an order for Goods, placed on the Website.
"Password" means the password needed to access your Account.
"Website" means www.tarkine.com.

2. YOUR LEGAL RIGHTS
Your purchase of Goods will be subject to certain laws, including, without limitation, the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the Goods must be of acceptable quality, reasonably fit for the purpose that Tarkine Pty Ltd represents they will be fit for, and that the Goods will correspond with any relevant description. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict, or modify any condition, warranty, guarantee, right, or remedy implied by law (including the Australian Consumer Law), which cannot by law be excluded, restricted, or modified.

3. PRICING & TAXES
3.1 Prices for Goods are as shown on the Website.

3.2 Tarkine Pty Ltd reserves the right to change the prices of Goods at any time without notice to you. The price displayed at the time that you place your Order will continue to apply to you even if the price changes before your Order is accepted by Tarkine Pty Ltd.

3.3 In addition to the price for the Goods, you will also need to pay the advertised delivery charge (if any) ("Delivery Charge"). Any Delivery Charge will appear in your shopping cart.

3.4 In addition to the price for the Goods and the Delivery Charge (if any), you may also need to pay any additional delivery charges which are not shown in your shopping cart but which we incur because you live in an area where light aircraft or barge transport is required, or to which our national courier company does not provide a door-to-door service ("Additional Delivery Charge"). These include, without limitation, Christmas Island, Norfolk Island, Roma, and Nhulunbuy. Such charges may apply even where the item is shown on the Website as having "free delivery", "free freight", or something similar. If you live in an area to which an Additional Delivery Charge will apply, Tarkine Pty Ltd will contact you before accepting your Order and provide you with a quote for the Additional Delivery Charge. If, within the timescale specified, you do not agree to accept the Additional Delivery Charge, Tarkine Pty Ltd will refund your Order.

3.5 By placing an Order, you agree to pay the price for the Goods, any Delivery Charge, any Additional Delivery Charge, and any International Delivery Charge.

3.6 All prices and Delivery Charges, Additional Delivery Charges, and International Delivery Charges quoted are in Australian dollars and are inclusive of GST.

3.7 To place an order on the Tarkine website, you will need to fill in all the required customer details, either as a Guest or set up an account.

4. DISCOUNT CODE USAGE
4.1 Eligibility
- Discount codes are valid for use only on purchases made directly through our official website.
- Discount codes are non-transferable, cannot be redeemed for cash, and are valid only for the specified period.

4.2 Non-Combinable Offers
- Unless explicitly stated, discount codes cannot be combined with other promotions, offers, or additional discount codes.
- Only one discount code may be used per order.

4.3 Application of Discount Codes
- The discount code must be entered at checkout to receive the discount.
- Discount codes cannot be applied retroactively to past purchases.

4.4 Exclusions
- Certain products or collections may be excluded from discount code usage, as specified in the offer terms.
- Discounts may not apply to shipping fees, taxes, or other additional charges.

4.5 Right to Cancel
- Tarkine Pty Ltd reserves the right to cancel or modify any orders that do not comply with these terms and conditions.
- If a discount code is misused or applied against the policy, Tarkine Pty Ltd may void the order and provide a refund for the amount paid.

4.6 Changes to Discount Codes
- Tarkine Pty Ltd reserves the right to amend or cancel any discount code or its terms at its sole discretion without prior notice.
- In the event of such changes, updated terms will be made available on our website.

4.7 Fraudulent Use
- Any fraudulent or unauthorized use of discount codes will result in the order being canceled and may lead to account suspension or further action.

4.8 Contact Information
- For assistance or inquiries regarding discount codes, please contact our customer service team.

5. YOUR ACCOUNT
5.1 If you do not already have an Account you will need to create one.

5.2 You may not set up an Account for someone else.

5.3 Please ensure that you enter all information carefully when creating an Account. You warrant to Tarkine Pty Ltd that all information provided by you in relation to your Account is complete, true and accurate.

5.4 You must notify Tarkine Pty Ltd immediately if you become aware of any actual or potential unauthorized use of your Password or Account.

5.5 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Tarkine Pty Ltd will not be liable to you, or any other person, for any loss, damage, cost, or expense suffered as a direct or indirect result of: (i) your Account information being incomplete or inaccurate; or (ii) any unauthorized use of your Password or Account which takes place before you notify Tarkine Pty Ltd, whether in contract, negligence, or any other tort, equity, restitution, strict liability, under statute or otherwise at all.

5.6 If Tarkine Pty Ltd suffers any loss, damage, cost, or expense as a result of any unauthorized use of your Password or Account which takes place before you notify Tarkine Pty Ltd then you must pay Tarkine Pty Ltd the amount of that loss, damage, cost, or expense if Tarkine Pty Ltd asks you to.

6. ORDERS
6.1 You can place an Order by following the instructions on the relevant Tarkine Pty Ltd website.

6.2 An Order submitted by you is an offer by you to purchase the Goods for the price plus the Delivery Charge (if any) as shown at the time of submission of your Order and any applicable Additional Delivery Charge or International Delivery Charge. Tarkine Pty Ltd may accept or reject your offer in its absolute discretion.

6.3 Each Order that you place will, if accepted by Tarkine Pty Ltd, be a separate and binding agreement between you and Tarkine Pty Ltd with respect to the supply of the relevant Goods, in accordance with these Terms and Conditions.

6.4 If you place an Order for someone else to receive the Goods you must obtain their consent before providing Tarkine Pty Ltd with their personal information and, by placing an Order, you confirm to Tarkine Pty Ltd that you have done this.

6.5 Please ensure that you enter all information carefully when placing an Order. You warrant to Tarkine Pty Ltd that all information provided by you in relation to each Order is complete, true, and accurate.

6.6 Please check your Order carefully (including the quantities ordered) before submitting it as Orders may not be able to be changed or canceled once the Order has been accepted by Tarkine Pty Ltd. Tarkine Pty Ltd will use reasonable endeavors to cancel or change the Order if it has not already been shipped but makes no representation that it will be able to do this.

6.7 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Tarkine Pty Ltd will not be liable to you, or any other person, for any loss, damage, cost, or expense suffered as a direct or indirect result of your Order information being incomplete or inaccurate or as a result of being unable to change or cancel your Order once it has been accepted by Tarkine Pty Ltd.

6.8 Where you place separate Orders, the Goods will be delivered separately and a separate Delivery Charge (and Additional Delivery Charge/International Delivery Charge if applicable) will apply to each Order. Tarkine Pty Ltd cannot consolidate separate Orders into one delivery.

6.9 Where you order more than one item in one Order, all Goods for which your Order is accepted at the same time will be dispatched together where practicable. However, in some cases, Goods may be dispatched separately, for example: to ensure you receive each of the Goods as promptly as possible; or where the goods are being dispatched from different locations.

6.10 The internet can be an unstable, and sometimes insecure, marketplace. At times the facility to place Orders may not be available, your Order might not be received, your Order may be lost or misdirected, or your Order might be delayed.

6.11 You must take your own precautions to ensure that the process you use for accessing the Website does not expose you to the risk of viruses, malicious computer code, or other forms of interference which may damage your computer system and includes appropriate protection to prevent damage caused by such interference.

6.12 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Tarkine Pty Ltd will not be liable to you, or any other person, for any loss, damage, cost, or expense arising out of or in connection with any of the events set out in Section 6.10 or arising out of or in connection with you accessing the Website.

7. AFTER YOU HAVE SUBMITTED AN ORDER / PAYMENT
7.1 When you submit an Order you will receive an Order reference number via email.

7.2 Tarkine Pty Ltd will process payment for your Order when, or shortly after, you place your Order (except to the extent set out in Section 3.4). Your Order is deemed to be accepted by Tarkine Pty Ltd when Tarkine Pty Ltd does this, however Tarkine Pty Ltd may, in certain circumstances, cancel your Order after acceptance. In the event that Tarkine Pty Ltd cancels your Order after payment, it will refund payment.

7.3 When Tarkine Pty Ltd accepts an Order it represents an agreement by Tarkine Pty Ltd to supply the Goods to you in accordance with your Order subject to receiving payment from you and subject to these Terms and Conditions.

7.4 You must pay for Goods by credit card (Visa or Mastercard), or other methods as made available on the Website, or by Tarkine Gift Card. If the name on the credit card/payment card/account does not match the name on the Order, Tarkine Pty Ltd may ask you to provide additional information (e.g., proof of identity documents).

7.5 Tarkine Pty Ltd reserves the right to change the payment methods that can be used for Orders at any time.

7.6 Tarkine Pty Ltd may not be able to, or may decline to, accept payment from you by your nominated payment method at any time for any reason, including but not limited to:

- Irregularities detected by fraud detection systems;
- Declined payment by your financial institution; or
- Expired payment card.

7.7 Goods that you have ordered will not be dispatched to you until your payment for the Goods has cleared. If your payment cannot be processed, your Order will be rejected and you will be notified by email.

8. CANCELLATION OF ORDERS
8.1 Tarkine Pty Ltd reserves the right to cancel, at any time before delivery and for whatever reason, an Order that it has previously accepted. Tarkine Pty Ltd may do this, for example, but without limitation, where:

- Tarkine Pty Ltd suppliers are unable to supply Goods that they have previously promised to supply;
- An event beyond Tarkine Pty Ltd's control, such as storm, fire, flood, earthquake, terrorism, power failure, war, strike, or failure of computer systems, means that Tarkine Pty Ltd is unable to supply the Goods within a reasonable time;
- Goods ordered were subject to an error on the Website, for example, in relation to a description, price, or image, which was not discovered prior to the Order being accepted;
- You ask Tarkine Pty Ltd to cancel your Order in accordance with Section 6.6; or
- In the circumstances set out in Sections 3.4 or 7.6.

8.2 You may cancel your Order where Tarkine Pty Ltd:

- Has breached a material term of this Agreement;
- Is not able to deliver your Order within a reasonable time of the estimated delivery time advertised on the Website or as set out in these Terms and Conditions, other than as a result of any delay for which you are wholly or partly responsible.

8.3 Where Tarkine Pty Ltd cancels your Order after acceptance it will send you an email notifying you of the cancellation.

8.4 In the event of Tarkine Pty Ltd or you canceling your Order after payment has been processed, Tarkine Pty Ltd will refund any money paid in respect of that Order. Section 11 of these Terms and Conditions sets out further information about refunds.

8.5 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law) or as expressly set out in these Terms and Conditions, Tarkine Pty Ltd will not be liable to you, or any other person, for any loss, damage, cost, or expense suffered as a direct or indirect result of cancellation of your Order.

9. AVAILABILITY OF GOODS/REFURBISHED STOCK
9.1 Tarkine Pty Ltd will try but cannot guarantee availability at all times. You acknowledge and agree that, from time to time, certain Goods may be out of stock or unavailable. Tarkine Pty Ltd reserves the right to withdraw or suspend from sale any Goods displayed on the Website, either temporarily or permanently, at any time without notice to you.

9.2 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Tarkine Pty Ltd will not be liable to you, or any other person, for any loss, damage, cost, or expense suffered as a direct or indirect result of the unavailability of any Goods at any time.

10. DELIVERY
10.1 Risk and title in Goods passes to you on the date and time of delivery of the Goods to the delivery address provided in your Order.

10.2 Goods will generally only be delivered to addresses within Australia and New Zealand. Tarkine Pty Ltd is unable to deliver to certain parts of Australia & New Zealand and where this is the case, we will notify you by phone or email and refund your money.

10.3 Where requested, Tarkine Pty Ltd will deliver to PO Boxes in Australia where possible, based on the size of the Goods. Where it is not possible to deliver the Goods to a PO Box and you have input a PO Box as the delivery address, Tarkine Pty Ltd will contact you to arrange an alternative delivery address.

10.4 Following dispatch of your Goods, Tarkine Pty Ltd will email you with confirmation of dispatch and an invoice for your Order.

10.5 On delivery, you may be required to sign a proof of delivery document. If you are not available to take delivery, your Goods will be taken to a local depot or post office, and a calling card containing the relevant contact details will be left at the delivery address.

10.6 If you require Goods that you have ordered to be redirected to an address which is not the original Order address, Tarkine Pty Ltd may charge you a reasonable fee for doing this.

11. DELAY IN AVAILABILITY OR DELIVERY OF GOODS
11.1 You agree and acknowledge that:

-Tarkine Pty Ltd does not guarantee the delivery or availability of Goods within the timeframes set out in these Terms or otherwise specified by TarkinePty Ltd;

- Events outside Tarkine Pty Ltd's control may cause delays, or in some circumstances, prevent your Goods from being delivered or available for pick-up; - Delays are particularly likely to occur around Christmas, Easter, and public holidays; and
- Except to the extent expressly set out in these Terms and Conditions or otherwise required by law (including, without limitation, the Australian Consumer Law), Tarkine Pty Ltd will not be liable to you for any loss, damage, cost, or expense suffered as a direct or indirect result of delays in delivery.

12. REFUNDS OF YOUR MONEY
12.1 Where Tarkine Pty Ltd is obliged to refund your payment pursuant to these Terms and Conditions, Tarkine Pty Ltd aims to initiate your refund within 2 business days (Monday – Friday, 9 a.m. to 5 p.m. Melbourne time). The additional time that it takes for you to actually receive your refund will depend upon how quickly your financial institution processes the refund.

12.2 Except to the extent otherwise required by law (including, without limitation, the Australian Consumer Law), Tarkine Pty Ltd will not be liable to you, or any other person, for any loss, damage, cost, or expense suffered as a direct or indirect result of any delay in you receiving any refund due to you.

13. RETURNS / FAULTY OR DAMAGED GOODS
13.1 You should check your Goods as soon as they are delivered to you to ensure that:
- They are what you ordered; and
- They are not damaged or faulty.

If this is not the case, you should contact Tarkine Pty Ltd at info@tarkine.com as soon as possible.

13.2 If you have a problem with any Goods or otherwise wish to return them, please refer to Tarkine Pty Ltd Returns Policy, which forms part of these Terms and Conditions.

13.3 When returning Goods:
- Please provide Tarkine Pty Ltd with your proof of purchase;
- It is a requirement for the fulfilment of refunds, exchanges, and warranties that Customers use their best endeavours to return all products in good condition;
- Customers are encouraged to use the original packaging where possible to avoid damage in transit.

14. MORE INFORMATION ABOUT TARKINE PTY LTD LIABILITY TO YOU
14.1 To the full extent permitted at law, Tarkine Pty Ltd is not liable for any:
- Loss of profit, revenue, business, bargain, savings, data, goodwill, or reputation;
- Costs of obtaining replacement or alternative goods;
- Indirect, special, economic, or consequential loss.

These limitations apply in connection with any Order or Account, whether in contract, negligence, or any other tort, equity, restitution, strict liability, under statute, or otherwise.

15. PRIVACY
15.1 Tarkine Pty Ltd's policy on the collection, use, and disclosure of customers' personal information is set out in its Privacy Policy, which forms part of these Terms and Conditions.

16. WEBSITE TERMS
16.1 Your use of the Website is governed by the Website Terms of Use.

17. GENERAL
17.1 Tarkine Pty Ltd reserves the right to amend these Terms and Conditions at any time. Any amendment will take effect from the time that it appears on the Website. The Terms and Conditions which apply at the time that you place your Order are the Terms and Conditions that will apply to your Order.

17.2 Any provision in this agreement which is invalid or unenforceable in any jurisdiction is to be read down for the purpose of that jurisdiction, if possible, so as to be valid and enforceable. Otherwise, it shall be severed to the extent of the invalidity or unenforceability without affecting the remaining provisions of this agreement.

17.3 These Terms and Conditions are governed by the laws of Western Australia, Australia.